Lots of things have resonated with me over the last few weeks- whether it is because I am at home- and having the time to read and explore- or that I am able to deeper understand what it's like being on the otherside of healthcare- as a service user, I don't know, but using this blog to highlight key areas of my work and my passions has opened up a whole new world.
Normally I am the person- the point of contact to talk with- share- listen-explore and create a recovering and healing environment.
I am part of a team, and we strive to give explanations that are always from the point of care and supportive- leaving opportunities to further explore and ask questions.
We are the team who acknowledges how difficult it can be sometimes.
We listen, we hear, we act
We form connections, we share stories, we listen to experiences.
We are the team who acknowledges how difficult it can be sometimes.
We listen, we hear, we act
We form connections, we share stories, we listen to experiences.
The last few weeks have been about connections, engagement and empowering.
The frustrations at the long automated messages I have to listen to or the several phone calls in a day I have to make to chase appts or results..
I have identified the following.....
I have identified the following.....
How interactions and meetings matter.
How different they are when it is face to face.
Hearing a human voice.
How different they are when it is face to face.
Hearing a human voice.
Empowering- being enablers in service development.
Empowering.
What is offered - is there a wide range of resources for feedback- so engaging with diverse groups, and sharing findings and views to those that can connect.
Can this influence change.
Can this influence change.
Engaging.
Taking the time to talk and listen
An awareness of what it's like for an individual - to walk in their shoes and not to do what we think they might want.
Empowering.
Finding ways that offer all patients an option to express- their feelings and how it was for them- isn't easy but by engaging and asking the question- we learn so much- what they share is so rich and has such depth that we really are doing a dis service if we don't act.
We have already seen the powerful impact engaging with patients across NHS and CCG Trusts can have on services, how they are offered and how and who they reach.
We have already seen the powerful impact engaging with patients across NHS and CCG Trusts can have on services, how they are offered and how and who they reach.
#Hellomynameis
What matters to you- is the starting point.
My work experiences and roles have enabled me to sit alongside amazing children, young people and their families- I have found that sometimes individuals and organisations can over think ways to connect- making it complicated, and in turn this prevents the connection, because its to difficult, people cannot be reached, and speaking with many they feel "too far away"
When engaging with children, young people and their families its always important to engage in a trusting relationship- so even the "tough stuff"can be voiced, talked through, and explored, if that is what is needed.
As health care professionals the most powerful learning opportunities come from this meeting and engagement.
Equally the space to explore powerful emotions- and the acknowledgment that we cannot always change them, or take them away, but we can hold them in safety, and acknowledge difficulties, fear, pain and sorrow.
If not, we know who we could ask to continue that supportive relationship.
Communicating is tricky- but often it is not how much is said, but how each person hears it, recognising that each person's words are of value, and perhaps the way forward is to use the power of "share, inform, impact"
Starting the process of engagement to some may feel like taking a step in the dark- with no one to guide you- but that really isn't the way it is.
There are many national organisations who work within engagement with children and young people at the very centre of their work- this allows for such a richness that cannot be found anywhere else.
I would recommend, if you haven't already, checking out just a few- there are many amazing orgs doing such powerful work-take some time to explore some of the following.
Perhaps you have some local projects that are beginning to start outreach engagement work, your NHS Trusts and CCGs are great places to start.
NHS Youth Forum- www.england.nhs.uk
@NHSYouthForum
RCPCH- www.rcpch.ac.uk
@RCPCH_and_Us
Fixers- www.fixers.org.uk
@FixersUK
Me First
www.mefirst.org.uk
There are also some powerful parents, children, young people and families, who share their experiences with us, hoping that their stories will impact and make change happen for others, below are just 4- they have taught me so much.
@YvonneNewbold
@Adsthepoet
@leighakendall
@Mothers_Inst_UK
Final Thoughts.....
"We can all become beacons of sense, creating small ripples, carrying a pebble in our pockets- that could start a slow positive wave- its already begun.
Chatting for that extra 5 minutes- allows connection and conversation, it takes courage, at times, and you may reveal your own wounds, but there lies the wisdom.
Clarity, respect and taking the time to check information shows we are present, and a willingness to engage"
Sian Spencer-Little
My work experiences and roles have enabled me to sit alongside amazing children, young people and their families- I have found that sometimes individuals and organisations can over think ways to connect- making it complicated, and in turn this prevents the connection, because its to difficult, people cannot be reached, and speaking with many they feel "too far away"
When engaging with children, young people and their families its always important to engage in a trusting relationship- so even the "tough stuff"can be voiced, talked through, and explored, if that is what is needed.
As health care professionals the most powerful learning opportunities come from this meeting and engagement.
Equally the space to explore powerful emotions- and the acknowledgment that we cannot always change them, or take them away, but we can hold them in safety, and acknowledge difficulties, fear, pain and sorrow.
If not, we know who we could ask to continue that supportive relationship.
Communicating is tricky- but often it is not how much is said, but how each person hears it, recognising that each person's words are of value, and perhaps the way forward is to use the power of "share, inform, impact"
Starting the process of engagement to some may feel like taking a step in the dark- with no one to guide you- but that really isn't the way it is.
There are many national organisations who work within engagement with children and young people at the very centre of their work- this allows for such a richness that cannot be found anywhere else.
I would recommend, if you haven't already, checking out just a few- there are many amazing orgs doing such powerful work-take some time to explore some of the following.
Perhaps you have some local projects that are beginning to start outreach engagement work, your NHS Trusts and CCGs are great places to start.
NHS Youth Forum- www.england.nhs.uk
@NHSYouthForum
RCPCH- www.rcpch.ac.uk
@RCPCH_and_Us
Fixers- www.fixers.org.uk
@FixersUK
Me First
www.mefirst.org.uk
There are also some powerful parents, children, young people and families, who share their experiences with us, hoping that their stories will impact and make change happen for others, below are just 4- they have taught me so much.
@YvonneNewbold
@Adsthepoet
@leighakendall
@Mothers_Inst_UK
Final Thoughts.....
"We can all become beacons of sense, creating small ripples, carrying a pebble in our pockets- that could start a slow positive wave- its already begun.
Chatting for that extra 5 minutes- allows connection and conversation, it takes courage, at times, and you may reveal your own wounds, but there lies the wisdom.
Clarity, respect and taking the time to check information shows we are present, and a willingness to engage"
Sian Spencer-Little
No comments:
Post a Comment